Delivery

Parasols, gazebos and tents will be delivered from late March 2027. Delivery to mainland UK is included in the price, and we will send you tracking details as soon as your order is on its way. Someone will need to be at home to sign for it.

Smaller items such as tablecloths, napkins and tableware are sent with Royal Mail, usually the same or the next working day.

For delivery to Europe or further afield, please email parasol@parasol-uk.com and we will do our very best to help.

We are delighted to gift wrap and include a handwritten message if you ask.

Returns

If you change your mind, please let us know within 14 days of receiving your order, then return it within a further 14 days, unused and in its original packaging.

For parasols, gazebos and tents, we will send you a prepaid return label, and the cost of return postage, up to £40, will be deducted from your refund. For smaller items, return postage is at your own cost.

Bespoke or made-to-order pieces cannot be returned unless they are faulty.

To start a return, just email parasol@parasol-uk.com with your order number. If anything arrives damaged or not as it should be, please tell us straight away and we will put it right.