Returns & Orders
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our returns policy below.
Returns:
For PARASOLS, GAZEBOS, TENTS, Items can be returned within 14 days of purchase in original condition with all the original packaging intact. We are sorry that return shipping costs needs to be at your own expense, and will incur a £20 handling fee. To initiate a return, please contact us at parasol@parasol-uk.com with your order number.
Orders: Orders are processed Monday to Friday and dispatched within 2 working days. You'll receive tracking information via email once your order ships. For urgent requests, please contact us directly.
For any questions about your order or returns, our customer service team is here to help. Contact us at parasol@parasol-uk.com or call during business hours.
